Tickets
Ticket panels, categories, claim/close, transcripts, and staff stats in the Discord bot.
Tickets
The ticket system lets users open private support channels from a Discord panel. Staff claim and close tickets; transcripts and ratings can be reviewed in TeamPanel.
Configure at App → Discord Bot → Tickets (/bot/tickets).
Beta
Discord Bot V2 is in beta. Please report unexpected behavior in the TeamPanel Discord.
What you set up
- Create a panel – categories/buttons, panel channel, optional forms
- Send the panel – post (or resend) the select/button message to Discord
- Staff access – team roles that can view, claim, and close tickets
Flow in Discord
| Action | How |
|---|---|
| Open ticket | User picks a category on the panel |
| Claim | Button in the ticket or /ticket claim |
| Unclaim | Button or /ticket unclaim |
| Close | Button / /ticket close (optional reason) |
| Close request | User or staff requests closing |
| Members | /ticket add / remove |
| Tag / move | /ticket tag, /ticket move |
| Stats | /ticket stats or staff stats in the dashboard |
Transcripts are created via ticket buttons (e.g. save on close), not a separate /transcript command.
Dashboard
On the Tickets page you can see:
- open / closed tickets
- panels and send status
- staff activity (claim/close/messages) for a selected period
- optional average rating after ticket close
Related
- Bot commands –
/ticketoverview - Message Content Intent – why transcripts need the intent